Fully integrated software
Fully integrated with Accounting / ERP & CRM
As a result of right integration, all transactions entered either through your web store or through the back office, are processed identically all the way through to your accounting ledger. This ensures data integrity and accuracy of financial reporting in real time, supporting proper audit trail. Features include:
- One focal point for all transactions and effortless financial reporting
- Inventory control - Stock Quantity is updated in real time with prompt for insufficient stocking level(s)
- Payment terms and shipping methods can be assigned on a "per customer" basis
- Tax, Coupons, B2B Pricing methods, discounts and more setup in the back office system flow through the web store
- Customer contact details flow into the CRM module to handle customer activities, cases and opportunities
Integrated website and shopping cart solution
Trevi Enterprise Suite incorporates a complete content management system (CMS) for building and maintaining the web store's content. Web content management features include:
- Easy, user friendly step by step checkout process
- Unlimited categories, departments, manufacturers, products and services
- HTML editor for summary, description and warranty pages
- Search engine optimization options
- Topics and news
- Polls and product ratings
- Page settings (show buy button, hide price until cart, require registration to view, etc)
Yesterday's Approach — Different Business Logic Splitting the Company
Every e-Commerce system needs a back end accounting application to process transactions and enter the results into the financial records of the company. Because these applications were never designed to work together, they have completely different and often incompatible data collection methodologies that make some transactions possible in one system but not possible in the other. Accordingly, prices, coupons and options found on the web may not be available in the back end system for phone based orders and inquiries.
The picture above illustrates an "old" approach which leads to islands of fragmented throughout your organization data. Your site administrator has to manually oversee data exporting and importing between the web store and back office operations with the utmost caution - very labor intensive process. As a result of real time data management deficiency, customer service of your website and customer service representatives of your back office often find themselves in awkward situations. This causes customer dissatisfaction and negative impression of your company, reducing sales and subsequently, profitability.
